Privacy Policy

Country Canine Mobile Dog Grooming

Effective Date: 9 May 2026

Country Canine Mobile Dog Grooming (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK GDPR, the EU General Data Protection Regulation (GDPR), and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our mobile dog grooming services.

1. Who We Are

Country Canine Mobile Dog Grooming
Email: info@countrycanine.com
Website: www.countrycanine.com
Telephone: 07444 100 100

Country Canine is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal data:

Information You Provide

Name
Address
Email address
Telephone number
Pet details (name, breed, age, health or behavioural notes)
Appointment information
Payment details (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may collect:

Device information
Pages visited
Website usage data via cookies and analytics

3. How We Use Your Information

We use your information to:

Provide grooming services
Arrange and manage appointments
Contact you regarding bookings
Respond to enquiries
Process payments
Improve our website and services
Send marketing communications (only where consent has been given)
Maintain pet welfare and safety records

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, Country Canine Mobile Dog Grooming must have a lawful basis for processing personal data.

We process personal information under the following lawful bases:

Contractual Necessity

We process personal data where it is necessary to provide our services and fulfil our contractual obligations.

This includes:

Booking appointments
Providing dog grooming services
Contacting customers regarding appointments
Managing customer accounts and records
Processing payments and invoices

Without this information, we may be unable to provide our services.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples include:

Managing customer relationships
Responding to enquiries
Maintaining service records
Recording pet behavioural or health information for safety and welfare purposes
Improving our website and services
Preventing fraud or misuse of our services

We carefully balance our legitimate interests against your privacy rights.

Consent

We rely on consent where required by law, including:

Sending marketing emails or promotional messages
Using non-essential website cookies
Publishing customer testimonials or pet photographs where permission has been provided

You may withdraw your consent at any time by contacting us or unsubscribing from communications.

Legal Obligation

We may process personal data where necessary to comply with legal or regulatory obligations, including:

Tax and accounting requirements
Insurance obligations
Responding to lawful requests from authorities
Maintaining records required by law

Vital Interests

In limited circumstances, we may process information where necessary to protect the vital interests of:

A dog in our care
A customer
A member of the public

For example, sharing emergency information with a veterinarian if urgent medical treatment is required.

Special Category Data

We do not generally process special category personal data. Any pet medical or behavioural information collected is used solely for animal welfare and grooming safety purposes.

5. Marketing Communications

We may send promotional offers, reminders, or updates if you have opted in to receive them.

You may unsubscribe at any time by:

Clicking “unsubscribe” in emails
Contacting us directly

We will never sell your personal data to third parties.

6. Sharing Your Information

We may share your information with trusted third parties including:

Payment providers
Booking software providers
Professional advisers or insurers
Regulatory authorities where legally required

All third parties are required to respect your data and comply with GDPR.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Maintain business records

Typically:

Customer records: up to 6 years
Marketing consent records: until withdrawn

8. Your GDPR Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at:
info@countrycanine.com

9. Cookies

Our website may use cookies to:

Improve user experience
Analyse website traffic
Remember preferences

You can control or disable cookies through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your information against:

Unauthorised access
Loss
Misuse
Disclosure

However, no internet transmission is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have questions about this Privacy Policy or your personal data, contact:

Country Canine Mobile Dog Grooming
Email: info@countrycanine.com
Phone: 07444 100 100
Website: www.countrycanine.com

15. Complaints

If you are unhappy with how we process your data, you have the right to lodge a complaint with your local data protection authority.

For the UK:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/